eCollect is Australia’s leading membership based debt recovery agency in the fitness industry with more than 1000 franchised and independent gyms and fitness clubs utilising our services.

We like to call it Membership Recovery because not only do we collect your outstanding arrears but we have a focus of attempting to re-engage your members back to the club and training again.

With our no-recovery no-charge fee structure (conditions apply), gyms and fitness clubs have the confidence to send through as many files as they like knowing we will only charge a commission fee after achieving a successful result. We cover the cost of everything including letters posted in the mail, sms’s and staff to work on your behalf.

Our unique online portal provides our clients with the direct login to our site giving them ability to track everything we do on fully live and transparent basis, from copies of letters, SMS’s and emails as well as detailed notes of every interaction we have with your members.

The key points of our service are

• No sign up fees
• No lock in contracts
• No debt lodgement fees
• No yearly fees
• 2 physical letters sent via Australia Post without cost to our client
• Unlimited free SMS’s
• A dedicated Account Manager overseeing the daily operation
• Demand letters on E C Legal letterhead without cost to our client
• All potential commission charges to you are attempted to be passed on to your debtors (where your T&C’s permit us to do so)
• Live transparent system that you can track every action we do
• Copies available of all documents, notes, phones call, emails, receipts are available on every matter keeping your staff in the loop at all times

We will only want 2 things from you:
1. Commission on any monies received from the work we’ve done; and
2. for you to tell all your friends in the industry about us.

eCollect is an ISO9001-2004 certified debt recovery agency licenced to operate in all regions of Australia and New Zealand.

Debt recovery is provided on a No Recovery, No Charge basis by our specialist debt collection staff (terms and conditions apply). 

• 10 years operation in New Zealand and 20 years in Australia.
• Dedicated account managers on your matters from start to finish.
• Online client portal for real time access to your files.
• In house legal should your matter require litigation.

If collecting outstanding accounts was easy, you would already have the money.

• No charge for lodging a debt.
• No upfront costs and no costs without your express approval.
• We share the risk with you because we all work on commission. We only get paid if you do!
• Debts of any size.
• You have nothing to lose and everything to gain.

We collect your money as if it was ours™ Getting started Your eCollect BDM will create an Authority to Act for you. This will detail your rates and confirm that eCollect is able to act on your behalf for the purposes of recovering the debts that you lodge with us. Your rates may be a sliding scale to accommodate different value debts.